Frequently Asked Questions

Shipping

What Shipping Methods Are Available?

Shipping is available on the listing, where details are provided in the Shipping section. Alternatively, you can contact the seller directly for more information.

Do You Ship Internationally?

Shipping internationally is at the discretion of the seller. Buyers can contact the seller directly to arrange this.

How Long Will It Take To Get My Package?

This depends on the shipping provider the seller uses. However, standard delivery should take no longer than 14 working days.

Payments

What Payment Methods Are Accepted?

Is Buying On-Line Safe?

Abousuloty, all our seller are verified, and customer can leave reviews of their experience, good or bad. In addition to this, our team approve each product before it is posted online.

Order & Returns

How do I place an Order?

Pleasing an order is simple. Crytodeal has two buying option depending on seller preference. Either via an auction where you place a bid to win the product. Alternatively, you can buy the item by simply clicking on the buy now button and completing the order.

How Can I Cancel Or Change My Order?

Cancelling or changing the order is at the seller discretion. Please make direct contact with the seller to arrange this.

Do I need an account to place an order?

Yes, please refer to the Register now section to sign up.

How Do I Track My Order?

Tracking my order isn’t available on all orders. This is at the seller discretion and the shipping provider they decide to use. Please refer to the shipping section on the advert before buying. If you have any questions, it is advised to contact the seller before completing the purchase. In some cases, customers will be able to collect the items directly from the seller.

How Can I Return a Product?

Irish consumer legislation only applies when you are buying from a business. In a private sale, inspect the conducted either in person or online. In this instance, it is a case of buyer beware, and it is up to the consumer to check out the item before buying.

Who stores my card details and are they secure?

We do not store your credit/debit card details. Card payments are all processed through Stripe. Stripe is an online payments company that processes millions of euro a day in transactions and growing all the time. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. For more visit stripe.com

Seller Payments

Accepting card payments

Cryprodeal Shops have the ability to accept credit and debit card payments on their ads, and have the money transferred to their bank account. Any shop with a connected Stripe account will automatically have the 'pay by card' option enabled on all their ads.

How do I to get started?

To ensure maximum security for all parties, Cryprodeal uses Stripe to process all card payments across the site. To start accepting card payments you will need to first create a Stripe account, or connect an existing one. Once you have connected a Stripe account, the option to pay by card will be instantly enabled on all your ads. To get started, just click the 'Connect with Stripe' button displayed on your Shops dashboard, and you will be walked through the process for opening a Stripe account, or connecting an existing one.

Why do I need an account with Stripe?

Using Stripe to process payments means that the transaction can be processed without either the seller or Cryptodeal needing to handle any sensitive card information. Stripe handles the entire transaction and just passes the money on to the seller. In order to do this, you need a Stripe account so that they know where to send the money. Once you have an account however, you can then log into Stripe to see statistical information, and make use of all the other benefits of having a Stripe account.
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